Shipping & Returns
Return & Exchange Policy
Please email us at firstname.lastname@example.org before returning your products or for any questions!.
All fulfillment, including shipping and returns, are handled by Printful, Inc. You can find their Support Center here: https://www.printful.com/contacts
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on Printful’s part are covered at their expense.
Except for Customers residing in Brazil, Printful does not refund orders for buyer’s remorse.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printful’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to Printful’s facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.